SupportFlow puts a dedicated team of Magento professionals at the ready to ensure that your online store remains online, sustainable and competitive at all times. With SupportFlow, you will quickly get the peace of mind that your eCommerce platform is being fully supported.


  • Inclusive support: No caveats. With SupportFlow everything is included.

  • Development/Customisation: You can request developments and customisations to your site.

  • Full or partial outages: Fast reaction when something goes wrong.

  • Magento is giving an error message: If you think something is broken, we will investigate. If necessary, we’ll undertake an emergency bug fix.

  • “How do I?” questions: For when you need assistance in using features of Magento.

  • Troubleshooting: If you need some assistance as to why you can’t get something working in the way you expect.

  • Training: If you would like to receive some over the phone/web-delivered training.

  • Administrative support: Need help re-configuring your store? Need to import data? Data migration into Magento? Product data-entry, etc.

  • Extension installation: We will install Magento extensions and will provide first-line technical support for all third-party extensions.

  • Magento upgrades: We can upgrade your store to the latest version of Magento.

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